Refund policy
At Nuvox Store, we strive to provide quality products and a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
The item must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase or order confirmation is required.
Personalized, custom-made, gift card, and final sale items cannot be returned.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
Order number
Photos of the item received
Photos of the packaging
We will review your request and arrange a replacement, exchange, or refund if approved.
Return Shipping
Customers are responsible for return shipping costs unless:
The wrong product was shipped;
The item arrived damaged; or
The item is defective.
We recommend using a trackable shipping service.
Refund Process
After receiving and inspecting your return, we will notify you regarding approval.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, cancellations may not be possible.
Contact Us
Email: support@nuvox-store.com